Last updated June 2021
Your personal information is being processed by Letters Live Limited (“we”). We are committed to managing your personal information in accordance with current legislation and best practice. Our aim is to be responsible, relevant and secure when using your data.
Whenever you provide personal information we will treat that information in accordance with the consent that you have expressly given us. We endeavour at all times to keep your data accurate and secure, and to honour your data preferences with regard to receipt of direct marketing e.g. postal communications, email, mobile messaging and telephone calls. Should you wish at any time to stop receiving anything from us, please let us know and we will remove your details from our database.
You will not be added to any marketing lists unless you specifically request to be added, and you will always be given a straightforward way to opt out from our direct marketing each time you receive a communication from us.
We may use third party suppliers to provide part of our service to you. In some circumstances these providers may be based in countries outside the European Economic Area whose laws provide for a different standard of protection for your personal information than that provided under UK Law. In such circumstances we will have in place strict contractual arrangements that will require your information is processed securely, at least to a standard equivalent to the UK Data Protection Act 1998 and where relevant the supplier must be signed up to EU-US Privacy Shield July 2016.
Your personal data will not be disclosed to state institutions and authorities except if required by law or other regulation. Before we release data on this basis, we will ensure that the information is being provided to a genuine and properly authorised investigation. If we are not satisfied that there are valid grounds for releasing the information, the Data Protection Act does not oblige us to do so. If we refuse to release the information, law enforcement agencies may obtain a court order requiring us to provide it.
Under the Data Protection Act 1998 you have the right to access your personal information (subject to certain exemptions). If you wish to find out what information, if any, we hold that relates to you, you must make your request in writing. You can help us to process your request by providing us with information that will help us identify records we hold that relate to you. For example your name, address, email address, telephone number.
Please send your request by email to email@example.com with the subject line ‘FAO The Data Controller’.
If you have an enquiry or concern about our Privacy Notice, please email firstname.lastname@example.org with the subject line ‘FAO The Data Controller’. If you are not satisfied with our response you may wish to contact the Information Commissioner via their website.
If we decide to change our Privacy Notice we will post these changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.